At Interioll (legal name ‘Redolic Interactive’), we strive to provide you with the best shopping experience for your interior and architecture-related products. We understand that there might be situations where a return or refund is necessary. This Refund and Return Policy outlines the procedures and guidelines for returning products and seeking refunds for purchases made on our website. By making a purchase on Interioll, you agree to comply with this Refund and Return Policy.
1. Eligibility for Returns:
1.1. To be eligible for a return, the product must meet the following conditions:
a. The product must be unused and in the same condition as when you received it.
b. The product must be in its original packaging.
1.2. Special items, including personalized or made-to-order items, are non-returnable. Please review the product description or contact our customer support for more information before making a purchase.
2. Return Process:
2.1. If you wish to initiate a return, please follow these steps:
a. Contact our customer support within [number of days] days from the date of delivery to request a return. You can reach us at [Contact Email/Phone Number].
b. Provide your order number, the reason for the return, and any relevant details about the product.
2.2. Our customer support team will review your return request and provide you with further instructions, including a return authorization if applicable.
2.3. Once you receive the return authorization, carefully package the product in its original packaging to ensure its safe return.
2.4. Ship the product back to the designated return address provided by our customer support. You are responsible for the return shipping costs unless the return is due to an error on our part.
3. Refund Process:
3.1. Upon receipt and inspection of the returned product, we will process your refund.
3.2. Refunds will be issued using the original payment method used for the purchase.
3.3. Please allow [number of days] days for the refund to be reflected in your account, depending on your payment provider’s processing times.
4. Damaged or Defective Products:
4.1. In the rare event that you receive a damaged or defective product, please contact our customer support immediately. We will arrange for a replacement or offer a full refund, including the return shipping costs.
5. Non-Returnable Items:
5.1. The following items are non-returnable:
a. Special items, including personalized or made-to-order items.
b. Products without their original packaging or missing parts.
c. Items that show signs of use, damage, or wear and tear.
6. Restocking Fee:
6.1. A restocking fee may be applied for certain returns, as specified in the product description or during the return process.
7. Change of Mind Returns:
7.1. If you change your mind about a purchase and wish to return the product, you may be eligible for a refund or exchange. In such cases, you will be responsible for the return shipping costs.
8. Contact Us:
8.1. If you have any questions or concerns about our Refund and Return Policy, please contact us at hello@interioll.com
Interioll reserves the right to update or modify this Refund and Return Policy at any time. The revised policy will be posted on our website, and the changes will be effective from the date of posting. Please review this policy periodically to stay informed about any updates.
By making a purchase on Interioll, you acknowledge and agree to abide by the terms and conditions of this Refund and Return Policy.
